• Bachelors degree in Human Resources, Business Administration, or related field required
• SHRM-CP or SHRM-SCP highly desired.

Work Experience/Requirement

• A minimum of five years of human resource management experience preferred.
• Experience as Human Resources in a BPO
• Experience overseeing mass recruitment
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
• Solid understanding of HR practices and labor legislation

Personal/Professional Competencies

• Excellent English verbal and written communication skills
• Ability to read and comprehend regulatory compliance and/or technical documents
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Must be able to provide guidance and leadership to coworkers in area of expertise
• Ability to report and communicate KPI’s and potential non-compliance issues
• Strong organizational skills, ability to organize other resources effectively and establish and communicate priorities

• Bachelor’s degree
• Product knowledge

Work Experience

• Previous experience as a supervisor
• 3 – 5 years on a management position, preferably from the contact center or BPO Industry

Technical Skills

• Usage of MS Office
• Excellent Typing Skill
• Fluent, have acceptable accents, and speak clearly and understandably in English
• Data Analytics
• Project Management

Competencies and Specific Skills

• Interpersonal skills
• Communication skills
• Problem solving
• Analytical Ability
• Leadership skills
• Management skills
• Planning and organizing
• Customer service oriented / Sales skills (when applicable to be locally defined)
• Flexibility
• Stress tolerance
• Job motivation
• Team building /teamwork
• Time management
• Coaching skills
• Results oriented
• KPI knowledge and understanding

• Bachelor’s degree

Work Experience/Requirement

• 7 years of proven work experience in recruitment.
• Must have worked either in a BPO or recruitment agency.
• Hands-on experience with various interview formats
• Technical expertise with an ability to understand and explain job requirements for IT roles
• Solid knowledge of sourcing techniques
• Excellent verbal and written communication skills
• Solid understanding of HR practices and labor legislation

Personal/Professional Competencies

• Excellent English verbal and written communication skills
• Ability to read and comprehend regulatory compliance and/or technical documents
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Must be able to provide guidance and leadership to coworkers in area of expertise
• Ability to report and communicate KPI’s and potential non-compliance issues
• Strong organizational skills, ability to organize other resources effectively and establish and communicate priorities

• Bachelor’s degree
• Product knowledge

Work Experience

• Previous experience as a supervisor
• 3 – 5 years on a management position, preferably from the contact center or BPO Industry

Technical Skills

• Usage of MS Office
• Excellent Typing Skill
• Fluent, have acceptable accents, and speak clearly and understandably in English
• Data Analytics
• Project Management

Competencies and Specific Skills

• Interpersonal skills
• Communication skills
• Problem solving
• Analytical Ability
• Leadership skills
• Management skills
• Planning and organizing
• Customer service oriented / Sales skills (when applicable to be locally defined)
• Flexibility
• Stress tolerance
• Job motivation
• Team building /teamwork
• Time management
• Coaching skills
• Results oriented
• KPI knowledge and understanding

• Bachelor’s degree
• Product knowledge

Work Experience

• Agent experience (at least six months)
• 3 + years’ experience at handling customers within service/technical fields
• Proven work experience in a contact center or BPO.

Technical Skills

• Usage of MS Office
• Use of CCMS
• Excellent Typing Skill
• Fluent, have acceptable accents, and speak clearly and understandably in English

Competencies and Specific Skills

• Communication skills
• Problem solving
• Analytical Ability
• Leadership skills
• Management skills
• Planning and organizing
• Customer service oriented / Sales skills
• Project Management
• Flexibility
• Stress tolerance
• Job motivation
• Team building /teamwork
• Time management
• Coaching skills
• KPI knowledge and understanding
• Transaction monitoring

• Bachelor’s degree

Work Experience

• 3+ years of experience in a training role in a technical support or client care operation
• Proven experience as a Trainer in a Contact Centre or BPO.

Technical Skills

• Usage of MS Office
• Data Analytics

Competencies and Specific Skills

• Training Delivery
• Training Design
• Training Outcomes
• Communication
• Presentation
• Writing
• Microsoft office
• Adaptable
• Cooperative
• Supportive
• Patient
• Creative
• Logical
• Innovative
• Attentive
• Persistent
• Objective
• Approachable
• Open
• Accountable

• Bachelor’s degree

Work Experience

• A minimum of 5 years of experience in business analysis or a related field.
• Work experience in a contact center or BPO.

Requirement

• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top-performing teams.
• A history of leading and supporting successful projects.
• Proven knowledge of SQL, Tableau, and Power BI.

• Bachelor’s degree

Work Experience

• Experience preferred in quality assurance role, working closely with all departments to prioritize efforts while providing timely and high-quality service
• Experience handling customers within service/technical fields within Call center Environment or a BPO
• Minimum 6-month work experience in a Call Centre Environment as an agent

Technical Skills

• Usage of MS Office
• Fluent English is mandatory
• Excellent computer skills
• Data Analytics

Competencies and Specific Skills

• Interpersonal skills
• Communication skills
• Problem solving
• Analytical Ability
• Adaptability
• Customer orientation
• Flexibility
• Stress tolerance
• Team building /teamwork
• KPI knowledge and understanding
• Transaction monitoring
• Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.

• Bachelor’s degree

Work Experience

• 5 – 7 years of management experience in a BPO or call center.

Technical Skills

• Usage of MS Office
• Customer or function specific programs, CCMS
• At least 130 strokes per minute, Accuracy of 80%
• Project Management

Competencies and Specific Skills

• Achievement Oriented
• Analytical Ability
• Communication Skill
• Decision-Making
• Flexibility
• Judgment
• Management Skills
• Planning and Organizing
• Problem Solving
• Strategic thinking
• Stress tolerance
• Coaching Skills
• Skills in testing or results and processes comply with the requirements
• Facilitation Skills
• Project management skills
• Change management skills
• KPI knowledge and understanding

• Bachelor’s degree

Work Experience

• 3 – 5 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales

Technical Skills

• Usage of MS Office
• Data Analytics

Competencies and Specific Skills

• Communication Skill (Oral and Written)
• Creativity
• Flexibility
• Initiative
• Job motivation
• Judgement
• Planning and organization
• Stress tolerance

• Call Centre Experience: at least 3 years of customer support experience via phone, email, and chat is preferred.
• Excellent and fluent communication skills: verbal, written, listening skills.
• Very customer service focused, able to deal with customers in a friendly, positive and polite manner via calls.
• Social media advertising experience is a huge plus and highly preferred.
• Ability to engage the customer, strategically build rapport and handle objections.
• Proven ability to deal with problems and solve them effectively.
• Multi-channel transactional sales & marketing to deliver best practices to long-tail advertisers.
• Self-motivated and confident with a results-driven attitude.
• Use listening skills that support effective telephone communication to support the customer needs and requests.
• Uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) as well as micro businesses to help them grow their businesses across multiple channels – chat, email and phone.
• Apply appropriate actions to effectively resolve the customer request.
• Ensuring digital education measured by the number of events executed, product solutions pitched and actioned.
• To always provide a high level of customer service to clients.
• Robust multitasking skills (e.g., able to log calls and interact with the customer simultaneously)
• Other Duties as assigned.